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Service Design for BusinessNote: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled. Condition: BRAND NEW ISBN: 9781118988923 Year: 2015 Publisher: John Wiley & Sons Inc (US) Description: Unlock the potential of your business with *Service Design for Business*. This essential guide offers a transformative approach to enhancing customer experience through innovative service design. Written by experts at
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.Condition: BRAND NEW
ISBN: 9781118988923
Year: 2015
Publisher: John Wiley & Sons Inc (US)
Description:
Unlock the potential of your business with *Service Design for Business*. This essential guide offers a transformative approach to enhancing customer experience through innovative service design. Written by experts at Livework, a pioneer in the service design industry, this book reveals actionable strategies for meeting customer needs effectively.
In today’s digital landscape, competition is fierce, and it’s vital to engage customers through intentional service design. By adopting a design perspective, you will learn to view your organization through the eyes of your customer, fostering a culture where customer experience is everyone’s responsibility. The unique insights provided in this book will help you analyze market factors, ensuring your service offerings resonate well in today’s fast-paced environment.
*Service Design for Business* delves into real-world applications, featuring case studies from renowned organizations like Sony, Volkswagen, and Procter & Gamble. This practical handbook provides step-by-step methods to create a seamless customer journey, improve engagement, and ultimately drive business success.
Gain a competitive edge in service design and revolutionize how your customers interact with your brand. Whether you’re a business leader, designer, or marketer, this book is an invaluable resource for crafting exceptional customer experiences that keep them coming back.
Make your customer experience an organization-wide priority. Deliver memorable touchpoints and elevate your business to new heights with the power of service design.
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Condition: BRAND NEW
ISBN: 9781118988923
Year: 2015
Publisher: John Wiley & Sons Inc (US)
Description:
A practical approach to better customer experience through service design
Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes.
Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers.
Approach customer experience from a design perspective
See your organization through the lens of the customer
Make customer experience an organization-wide responsibility
Analyze the market factors that dovetail with customer experience design
The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a
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Product Reviews
★★★★★ 5
You're a chump
The most unique thing about Malcolm X is he never wrote anything, he simply spoke the truth and that alone has proven to withstand the tides of time because his words are still fresh as ever. His speeches always find a way to get to your spirit and makes you rethink the world you are living in. After reading this book, i forget which speech it was exactly, he mentioned something about negores not knowing their history and it was up to them to go forth and reconnect with their homeland. This led me to wonder where I came from. Even though I am not black, I felt as if he was speaking directly to me and this is the kind of power he had. he made you look upon yoyurself and force yourself to ask, "Who am i? And Do I really hate myself?" Racism is still an issue in this country. It has not gone away and malcolm X was never afraid to point out the hypocrisy of the system I was taught to honor and defend. Surely, not one the best books on his speeches out there, but nonetheless powerful enough to get you thinking about the injustice we face everyday. A man who taught you how to be a human being in the end of his life. Today, more than ever his words should never be forgotten.
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Reviewed in the United States on May 26, 2010
★★★★★ 5
Malcolm speaks from the heart
"If George Washington didn't get independence for this country nonviolently, and if Patrick Henry didn't come up with a nonviolent statement, and you taught me to look upon them as patriots and heroes, then it's time for you to realize that I have studied your books well..." Malcolm X
It is statements like this that make me love reading about Malcolm X. His intelligence, charisma and courage emanate from his words. He inspires, challenges and provokes his listeners to change their thinking. Not only does he challenge others, but he challenges himself to constantly analyze, to constantly evolve.
Malcolm X Speaks is an excellent read, from cover to cover. If you want a good idea of where Malcolm was heading before his untimely death, this is the book.
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Reviewed in the United States on August 8, 2011
★★★★★ 5
The book was in excellent condition.
Format: Paperback
Truthfully, I can't find anything I dislike; the book arrived sooner than I anticipated. I have started reading the book (Malcolm X Speaks: Selected but have yet to finish. I am thinking about other books I will purchase in the future.
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Reviewed in the United States on May 15, 2024
★★★★★ 5
A beautiful mind
Malcom had the capacity to express his ideas in such an eloquent and smart way. This book is proof of that.
I'm studying this great human being and now I consider this an essential book for anyone, any race, any place or gender that are looking to open their minds. Definitely a must read for any person.
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Reviewed in the United States on June 22, 2020
★★★★★ 4
Love this book
Must read
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Reviewed in the United States on September 18, 2019